SatuSatu Terms and Conditions

1. Ownership of the Platform and Content

The SatuSatu Platform, including but not limited to the domain name www.satusatu.com, all subdomains, applications (including mobile applications), features, systems, designs, interfaces, software, content, and services provided from time to time (collectively referred to as the “SatuSatu Platform”), is owned by and/or lawfully controlled by SatuSatu and is protected under applicable laws and regulations, including intellectual property laws.

Nothing in these Terms and Conditions shall be construed as granting You any right, license, or ownership interest in or to the SatuSatu Platform, except for a limited right to access and use the SatuSatu Platform in accordance with these Terms and Conditions.

2. Provision and Availability of the Services

Subject to these Terms and Conditions, SatuSatu may provide the Services directly and/or act as an intermediary facilitating the provision of services by third parties (“Operators”), as further described on the SatuSatu Platform. The Services accessed or used through the SatuSatu Platform are intended solely for Your personal and non-commercial use and may not be used for the benefit of any third party, unless expressly authorized by SatuSatu.

The term “Services” includes, without limitation, access to and use of the SatuSatu Platform and any services, features, or facilities provided by SatuSatu and/or Operators. SatuSatu reserves the right, at its sole discretion, to modify, restrict, suspend, or discontinue part or all of the Services, including any features, content, databases, or specific access, at any time, whether temporarily or permanently, without prior notice and without any liability, to the extent permitted by applicable laws and regulations.

SatuSatu does not guarantee that the Services will always be available, uninterrupted, secure, timely, or free from technical errors. You understand and agree that access to the Services may be interrupted or unavailable from time to time, including due to system maintenance, technical issues, or circumstances beyond SatuSatu’s control.

You are solely responsible for: a. providing all devices, internet connections, and other means necessary to access the Services; and b. ensuring that any party accessing the Services through Your account, device, or connection has read, understood, and complied with these Terms and Conditions.

3. Links to the SatuSatu Platform

If You create or display a link to the SatuSatu Platform, such action shall not be deemed to constitute any affiliation, cooperation, or endorsement by SatuSatu. SatuSatu reserves the right, at any time and at its sole discretion, to: (a) revoke permission to create links to the SatuSatu Platform; and/or (b) require You to obtain prior written approval before creating or maintaining such links, without any obligation to provide reasons.

4. Prohibited Conduct

In accessing and using the SatuSatu Platform and/or the Services, You are prohibited from engaging in any act that: (a) violates or may violate applicable laws and regulations in Indonesia or any other relevant jurisdiction; (b) is contrary to public order, morality, or propriety; or (c) violates these Terms and Conditions or other policies applicable on the SatuSatu Platform.

5. Misuse of the Platform

You are prohibited, whether directly or indirectly, from:

a. using the SatuSatu Platform for fraud, transaction manipulation, money laundering, terrorism financing, or other illegal activities;

b. engaging in reverse engineering, exploitation, hacking, scraping, crawling, or any other acts intended to unlawfully access SatuSatu's systems, data, or networks;

c. interfering with, damaging, overloading, or disrupting the operation of the SatuSatu Platform, including through viruses, malware, bots, or other harmful means;

d. manipulating prices, availability, reviews, or any information displayed on the SatuSatu Platform;

e. copying, reproducing, distributing, reselling, modifying, or exploiting the SatuSatu Platform, the Services, or any content for commercial purposes without SatuSatu's prior written consent;

f. using false identities, impersonating others, or providing misleading information; or

g. using the SatuSatu Platform to send spam, unauthorized advertisements, or unlawful commercial communications.

6. Consequences of Violation

Without prejudice to SatuSatu’s rights under applicable law, any violation of this section may result, at SatuSatu’s discretion, in: (a) restriction, suspension, or termination of Your access to the SatuSatu Platform and/or the Services; (b) cancellation of transactions; (c) removal of content or accounts; (d) reporting to the relevant authorities; and/or (e) claims for compensation in accordance with the losses suffered by SatuSatu and/or third parties.

1. Account Creation and Use

To access certain features on the SatuSatu Platform, You may be required to create a user account (“Account”). In such case, You represent and warrant that all information You provide is true, accurate, current, and complete. You are also responsible for updating Your Account information to ensure that it remains accurate and complete at all times.

As a condition for using certain aspects of the Services, You may be required to register with SatuSatu and choose a password and a username (“SatuSatu User ID”). If You access the Services through a third-party website or service, SatuSatu may require that Your SatuSatu User ID be the same as the username You use on such third-party website or service.

You are required to provide SatuSatu with accurate, complete, and up-to-date registration information at all times. Failure to do so constitutes a breach of these Terms and Conditions and may result in the immediate termination of Your SatuSatu Account.

You represent and warrant that You will not: (a) select or use another person’s name as Your SatuSatu User ID with the intent to impersonate such person; or (b) use, as Your SatuSatu User ID, a name that is subject to the rights of another party without obtaining proper permission or authorization.

SatuSatu reserves the right, at its sole discretion, to refuse registration or to cancel a SatuSatu Account at any time. You are solely responsible for maintaining the confidentiality of Your password.

2. Account Security

You are solely responsible for maintaining the confidentiality of Your Account credentials, including but not limited to passwords, OTP codes, and/or other authentication methods. Any activity conducted through Your Account shall be deemed a valid action carried out by You, whether or not such activity was carried out with Your knowledge or consent. SatuSatu shall not be liable for any loss, damage, or claim arising from: (a) unauthorized access to Your Account; (b) Your negligence in maintaining Account security; and/or (c) use of Your Account by any other party.

3. Suspected Breaches and System Security

You must immediately notify SatuSatu if You become aware of or reasonably suspect any of the following: (a) unauthorized use of Your Account; (b) security breaches; or (c) suspicious activities related to Your Account or the SatuSatu Platform.

SatuSatu reserves the right, without prior notice, to: (a) conduct additional verification; (b) restrict, suspend, or deactivate Your Account; and/or (c) cancel transactions, where there is a suspicion of violations, security risks, fraud, or non-compliance with these Terms and Conditions or applicable laws and regulations.

For the purpose of compliance with regulatory requirements and applicable laws and regulations relating to consumer protection and electronic systems, SatuSatu reserves the right to monitor, restrict, and/or report certain Account activities in accordance with applicable law.

1. Use of the SatuSatu Platform and Services

You hereby represent, warrant, and undertake to SatuSatu that you will not submit any User Submissions or use the SatuSatu Platform or the Services in any manner that:

a. Violates or infringes any intellectual property rights or other proprietary rights, rights of publicity or privacy, or any other rights of any third party; or

b. Violates any applicable laws, statutes, regulations, local regulations, or other applicable legislation; or

c. Is harmful, fraudulent, deceptive, misleading, threatening, harassing, abusive, disruptive, unlawful (tortious), defamatory, obscene, indecent, libelous, or otherwise objectionable; or

d. Involves commercial activities and/or sales without the prior written consent of SatuSatu, including but not limited to contests, sweepstakes, barter arrangements, advertising, or pyramid schemes; or

e. Constitutes defamation or impersonates any person or entity, including but not limited to any employee or representative of SatuSatu; or

f. Contains viruses, trojan horses, worms, time bombs, or any other harmful computer code, files, or programs.

2. Removal of User Submissions

To the extent permitted and not expressly prohibited by applicable laws and regulations, SatuSatu reserves the right to remove any User Submissions from the SatuSatu Platform at any time, with or without any reason whatsoever, including but not limited to the existence of any claim or allegation from a third party or relevant authority in relation to such User Submissions, or if SatuSatu has concerns that you have violated any of the representations, warranties, or undertakings as set forth above, or for any reason whatsoever.

3.Responsibility for User Submissions

You remain fully responsible for all User Submissions that you upload, submit, post, email, transmit, or otherwise distribute using or in connection with the SatuSatu Platform.

You acknowledge and agree that you are solely responsible for your User Submissions and for all consequences arising from the upload or publication of such User Submissions on the SatuSatu Platform. You hereby represent, warrant, and undertake to SatuSatu that:

a. You own or have obtained all rights, licenses, consents, permissions, and/or releases necessary to use and to authorize SatuSatu to use all copyrights, trademarks, and/or other intellectual property rights and/or proprietary rights embodied in each User Submission, as required for the inclusion and use of such User Submissions on the SatuSatu Platform and in accordance with these Terms and Conditions; and

b. Neither the User Submissions nor your uploading, posting, publishing, submitting, or transmitting of the User Submissions, nor SatuSatu’s use of such User Submissions, in whole or in part, on or through the SatuSatu Platform and/or the Services, will infringe, misappropriate, or otherwise violate any patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights and/or proprietary rights, including rights of publicity or privacy, of any third party, nor result in a violation of any applicable laws, regulations, or statutory provisions.

You are responsible for all of your activities in connection with the use of the SatuSatu Platform and/or the Services. You further represent, warrant, and undertake to SatuSatu that you will not: a. engage in any fraudulent, abusive, or other illegal activities that may constitute grounds for the termination of your right to access or use the SatuSatu Platform and/or the Services; or b. sell or resell any products, services, or reservations obtained from or through the SatuSatu Platform; or c. use the SatuSatu Platform for any commercial or competitive activities or purposes, or for making speculative, false, or fraudulent bookings, including reservations made in anticipation of demand; or d. post or transmit, or cause to be posted or transmitted, any communications or solicitations designed or intended to obtain passwords, accounts, or personal information from other users of the SatuSatu Platform; or e. violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material (including material that may be considered threatening or obscene), or engage in any form of illegal activity that is expressly prohibited; or f. operate a mailing list or any form of auto-responder, engage in “spam” on the SatuSatu Platform, or run any process that operates or is activated while you are not logged in to the SatuSatu Platform, or that otherwise interferes with the proper functioning of the SatuSatu Platform or imposes an unreasonable burden on its infrastructure; or g. use any software, device, or manual or automated process to “crawl,” “scrape,” or “spider” any page of the SatuSatu Platform; or h. decompile, reverse engineer, or otherwise attempt to obtain the source code of the SatuSatu Platform.

You are responsible for the withholding, reporting, and payment of all taxes, duties, levies, and other governmental charges or assessments arising in connection with your activities in using the SatuSatu Platform and/or the Services.

1. Booking Confirmation

Certain Services are designated as instant confirmation services. For Services other than those, the confirmation timeframe stated on the SatuSatu Platform is provided for reference purposes only. The actual confirmation time may vary.

2. Purchase and Use of Tickets

You may purchase tickets through the SatuSatu Platform for Services provided by Operators (“Tickets”). Subject to the Operator’s applicable policies, you will receive a purchase confirmation email containing a ticket confirmation number (“Confirmation Number”) and a printable version of the Ticket.

To use a Ticket, you must be present in person and on time at the meeting point specified by the relevant Operator and present the documents and/or information required by the Operator, which may include the Confirmation Number and/or a printed Ticket. If you fail to appear on time or are unable to present the required documents or information, no refund will be provided.

The Operator may also require you to present a valid photo identification document to use the Ticket. Neither SatuSatu nor the Operator shall be responsible for any lost, damaged, or stolen Tickets or Confirmation Numbers. A Ticket shall be void if the related Service is prohibited by law. If you attempt to use a Ticket in violation of applicable laws, the Operator has the right to refuse such Ticket and no refund will be granted.

3. Ticket Terms

The terms and conditions applicable to each Ticket may vary between Operators, and any restrictions on the use of the Ticket, including but not limited to minimum age requirements, will be disclosed to you at the time of purchase through the SatuSatu Platform.

A Ticket serves as a one-time admission pass for an event/attraction, and the date of use will be stated on the Ticket. Unless expressly stated otherwise, if you do not use the Ticket on or before the date specified on the Ticket, no refund will be provided.

4. Ticket Cancellation

You may cancel a Ticket by contacting SatuSatu customer service within the cancellation period as informed at the time of purchase through the SatuSatu Platform. Cancellation periods may vary on a case-by-case basis. The Operator, and not SatuSatu, is the party offering the Service related to the Ticket and is therefore fully responsible for accepting or rejecting any Ticket purchased in connection with such Service. You may contact the Operator directly if you have any questions or complaints regarding the Service received in connection with the Ticket. Unless expressly stated otherwise in these Terms, all Ticket payments are non-refundable. Ticket prices are stated in the currency displayed on the SatuSatu Platform prior to purchase. If a Service for which you have purchased a Ticket is canceled by the Operator, SatuSatu will notify you as soon as possible and will process a refund in accordance with the payment method you used to purchase the Ticket.

5. Assistance

If you attempt to use a Ticket in accordance with these Terms and any additional terms applicable to the Ticket but are unable to do so (whether due to the Operator’s fault or other reasons), please contact SatuSatu at support@SatuSatu.com, and SatuSatu will endeavor to coordinate with the Operator to obtain an appropriate resolution.

6.Additional Fees

SatuSatu reserves the right to charge fees or levies for any Services offered by SatuSatu. You are required to pay all applicable fees or charges as described on the SatuSatu Platform in connection with the Services you select.

7. Fee Changes

SatuSatu reserves the right to change the price list for any fees or charges at any time, with notice to you either by email or through announcements on the SatuSatu Platform. Your use or continued use of the Services offered by SatuSatu after such notice constitutes your acceptance of the new or updated fees or charges.

8. Rights and Obligations of SatuSatu

SatuSatu reserves the right to reject and cancel any booking or purchase of Services that is deemed to violate its policies or these Terms. Such determination shall be made at SatuSatu's sole discretion. SatuSatu endeavors to offer or facilitate Operators in offering Services to you at the best prices available in the market. You acknowledge and agree that any taxes and additional charges applicable to certain Services are expressly excluded from the determination of such best prices.

Although Operators are required to provide accurate and up-to-date Service pricing to SatuSatu for display on the SatuSatu Platform, SatuSatu cannot guarantee that all Service prices provided by Operators are always accurate and current at all times.

Loyalty Points

Loyalty Points are awarded to users based on membership level, activities, or certain privileges as fully determined by SatuSatu from time to time.

The amount, earning mechanism, use, conversion, limitations, and other terms relating to Loyalty Points are determined by SatuSatu and may be changed at any time at SatuSatu’s sole discretion, to the extent permitted by applicable laws and regulations.

Unless stated otherwise, Loyalty Points are not a payment instrument, have no cash value, and may not be redeemed for cash, transferred, traded, sold, or exchanged for money or any other form of compensation, unless expressly stated otherwise by SatuSatu.

If Loyalty Points are not used within a period of 1 (one) year from the date they are earned or from the user’s last activity (as determined by SatuSatu), all such Loyalty Points shall expire and automatically reset to 0 (zero), without any obligation on the part of SatuSatu to provide prior notice or compensation.

SatuSatu reserves the right to limit, adjust, suspend, or revoke a user’s Loyalty Points if any violation of these Terms and Conditions or any indication of misuse, fraud, or activities contrary to SatuSatu’s policies is identified.

By participating in any Rewards Program, users are deemed to have read, understood, and agreed to all terms and conditions of the applicable Rewards Program in effect at the time of participation.

1. User’s Indemnification Obligations

The User hereby fully and unconditionally agrees to indemnify, defend, and hold harmless SatuSatu, including but not limited to its parent company, subsidiaries, affiliates, shareholders, directors, commissioners, officers, employees, consultants, and/or partners (collectively, the “Indemnified Parties”), from and against any and all: claims, actions, demands, objections, or legal proceedings of any kind; losses, damages, fines, penalties, liabilities, or obligations; as well as any and all costs and expenses (including court costs, attorneys’ fees, legal advisors’ fees, and other dispute resolution expenses), arising directly or indirectly out of or in connection with:

a. the User’s access to and/or use of the SatuSatu Platform and/or the Services;

b. any breach of these Terms and Conditions, the Privacy Policy, or other terms applicable on the SatuSatu Platform;

c. any violation of applicable laws and regulations in Indonesia or any other relevant jurisdiction by the User;

d. any infringement, misuse, or alleged infringement of intellectual property rights, privacy rights, personal data rights, or other legal rights of any third party by the User; and/or

e. any act or omission of any third party using the User’s SatuSatu Account or User ID, whether with or without the User’s knowledge or consent.

The indemnification obligations under this Article shall survive the closure, suspension, or termination of the User’s SatuSatu Account for any reason, to the extent permitted by applicable laws and regulations.

2. Right of Control by SatuSatu

SatuSatu shall have the right, but not the obligation, to participate in the defense of any claim, action, or legal proceeding arising as referred to in this Article.

Without prejudice to any other rights of SatuSatu, SatuSatu shall have the full right, at its own expense and with or without prior notice to the User, to assume exclusive control over the defense, handling, and settlement of any such claim, action, or legal proceeding.

The User shall not make any admission, statement, or settlement that may adversely affect, burden, or create any legal obligation for SatuSatu without the prior written consent of SatuSatu.

1. Disclaimer

The User hereby understands and agrees that the relationship between the User and SatuSatu is solely that of a technology platform provider. No agency, partnership, representation, or other special legal relationship exists between SatuSatu and the User.

SatuSatu has no control over and assumes no obligation to supervise or take any action with respect to: (a) parties accessing the SatuSatu Platform; (b) content, information, or services accessed by the User through the SatuSatu Platform; (c) the impact or consequences of such content or services on the User; (d) the manner in which the User interprets, uses, or relies on such content or services; and (e) any actions taken by the User as a result of using the SatuSatu Platform.

The User acknowledges and agrees that all services, activities, tours, or products available on the SatuSatu Platform are provided entirely by Operators or third parties, and not by SatuSatu.

You represent and agree not to request or attempt to hold SatuSatu liable for any content provided by any Operator or third party. Furthermore, you acknowledge and agree that SatuSatu is not involved in any transactions related to services provided by Operators or third parties. SatuSatu has no control over and does not guarantee the security of any transactions, tours, and/or activities, nor the truthfulness or accuracy of any catalogs, listings, or other content provided by Operators or third parties on the SatuSatu Platform.

Any reviews, suggestions, recommendations, ratings, or statements appearing on the SatuSatu Platform originate from Operators or other users. SatuSatu makes no warranties or representations regarding the accuracy, completeness, reliability, or suitability of such information.

2. Limitation of Liability

To the fullest extent permitted by applicable law, under no circumstances shall SatuSatu, including its parent companies, subsidiaries, affiliates, directors, commissioners, officers, and employees, be liable for any losses or damages arising directly or indirectly, including but not limited to: loss of profits; loss of reputation; loss of data; and any indirect, incidental, special, consequential, or punitive damages, arising out of or in connection with:

a. the use of or inability to use the SatuSatu Platform;

b. the performance of or failure to perform these Terms and Conditions by the User or any third party;

c. transactions or communications between the User and any Operator or third party;

d. services, activities, or products provided by any Operator; and/or

e. system disruptions, technical errors, cyberattacks, or force majeure events.

3. Maximum Limitation of Liability

To the maximum extent permitted under applicable laws in Indonesia, SatuSatu shall not be liable for any indirect damages, consequential damages, loss of profits, loss of data, or any intangible losses arising out of or in connection with the use of the SatuSatu Platform and/or the Services.

In any event, and to the extent required by law, the total cumulative liability of SatuSatu to the User shall be limited to the higher of: (i) the amount of service fees actually received by SatuSatu from the User within the twelve (12) months preceding the occurrence of the claim; or (ii) a maximum amount of IDR 1,000,000 (one million Indonesian Rupiah). This limitation shall apply regardless of the legal basis of the claim, whether arising under contract, tort, negligence, strict liability, or any other legal theory, to the extent permitted by applicable law.

4. Provision of the Platform “As Is”

The SatuSatu Platform, including all content, software, features, and information made available thereon, is provided on an “as is” and “as available” basis. SatuSatu expressly disclaims all warranties, whether express or implied, including but not limited to warranties of fitness for a particular purpose, non-infringement of third-party rights, system security, reliability, availability, or error-free operation.

5. Communication and Data Risks

The User understands that data transmission over the internet is not entirely secure, and SatuSatu does not guarantee that the User’s communications will be confidential or free from interception by third parties. By uploading or transmitting information to the SatuSatu Platform, the User acknowledges that no confidential relationship is created beyond what is expressly provided for in these Terms and Conditions and the applicable Privacy Policy.

6. Affirmation of SatuSatu’s Role as a Platform Provider

The User hereby expressly acknowledges that: (a) SatuSatu acts solely as a platform provider in transactions between the User and the Operator; (b) SatuSatu does not operate, manage, supervise, or control the services provided by the Operator; and (c) all legal responsibility, safety, regulatory compliance, and performance of the services rest entirely with the relevant Operator.

SatuSatu shall not be responsible for any acts or omissions, safety standards, service quality, or violations of law committed by any Operator or third party.

1. Links to and Access to Third-Party Sites

The SatuSatu Platform may contain links to websites, applications, or services owned by third parties (“Third-Party Sites”) that are not owned, operated, or controlled by SatuSatu, including access to Services through third-party accounts. The provision of such links shall not be construed as any form of approval, affiliation, recommendation, warranty, or endorsement by SatuSatu of such Third-Party Sites or any content, products, services, advertisements, or information available therein.

Access to and use of Third-Party Sites are entirely at the User’s own risk. The User hereby represents and warrants that the User has read, understood, and agreed to all terms and policies applicable to such Third-Party Sites and shall comply with them in addition to these Terms and Conditions.

SatuSatu has no control over and shall not be responsible for the content, accuracy, correctness, privacy policies, security standards, business practices, or opinions expressed on any Third-Party Sites. SatuSatu has no obligation to monitor, verify, censor, or edit any content from such Third-Party Sites.

By using the Services, the User expressly releases, discharges, and indemnifies SatuSatu from and against any and all liabilities, claims, losses, costs, and demands arising out of or in connection with the use of any Third-Party Sites.

Any interaction, transaction, communication, or legal relationship between the User and any third-party organization or individual, including but not limited to Operators (including payments, performance of services, delivery, returns, warranties, or other representations), constitutes a direct legal relationship solely between the User and such third party and does not involve SatuSatu as a party.

The User is fully responsible for conducting any examinations, risk assessments, and due diligence deemed necessary before entering into any transaction, whether online or offline, with any third party.

2. Limitation of SatuSatu’s Liability

The User agrees that SatuSatu shall not be liable for any losses, damages, injuries, loss of data, loss of profits, business interruption, or any legal claims arising from any relationship, transaction, or dispute between the User and any third party.

In the event of a dispute between the User and another user or any third party, the User understands and agrees that SatuSatu has no obligation to be involved in, mediate, or resolve such dispute, unless expressly required by applicable law.

To the extent permitted by applicable laws of Indonesia, the User hereby releases SatuSatu, together with its affiliates, directors, commissioners, employees, agents, and successors, from any and all claims, demands, and damages of any kind (whether direct or indirect, known or unknown) arising out of or in connection with the User’s disputes with any third party.

1. Payment Arrangement

For administrative and technical convenience purposes, SatuSatu solely facilitates the payment process for Services that are provided and fully performed by the Operator through the SatuSatu Platform. Such facilitation is strictly limited to the provision of payment technology infrastructure supplied by third-party payment service providers and the transmission of transaction-related information, and shall not create any obligation for SatuSatu to guarantee, ensure, or be responsible for the performance of the Services, cancellations, schedule changes, or refunds.

The User understands and agrees that all payment processes and technical aspects thereof, including but not limited to transaction success or failure, processing delays, fund settlement, fee deductions, chargebacks, transaction cancellations, and technical refund mechanisms, are fully governed by the terms and conditions of the relevant third-party payment service providers and are beyond SatuSatu’s control.

The User further understands and agrees that all obligations relating to the Services, including but not limited to the performance, quality, cancellation, rescheduling, and substantive refund obligations, are the sole responsibility of the relevant Operator in accordance with the terms and conditions determined by such Operator.

The User hereby acknowledges and agrees that: a. SatuSatu is not a service provider and is not a party to the provision of Services between the User and the Operator; b. the facilitation of payments by SatuSatu does not create any sale and purchase relationship, direct contractual relationship, or contractual liability between SatuSatu and the User in relation to the Services; and c. any claims, demands, or disputes arising in connection with the Services, including refund requests, must be submitted directly to the relevant Operator.

In the event that SatuSatu is involved in a refund process, such involvement shall be purely administrative in nature, carried out solely based on the instructions, policies, or approvals of the Operator and/or the third-party payment service provider, and shall not be construed as an acknowledgment or assumption of any legal liability by SatuSatu.

To the maximum extent permitted under applicable laws and regulations, SatuSatu shall be released from and held harmless against any and all liabilities, losses, claims, or demands arising out of or in connection with: (i) the Operator’s failure to fulfill its obligations to the User; and/or (ii) any actions, policies, system failures, or omissions of third-party payment service providers.

2. Payment Processing

All payments made through the SatuSatu Platform are processed using licensed and/or duly authorized third-party payment service providers in accordance with the prevailing laws and regulations of Indonesia.

By making a payment through the SatuSatu Platform, the User hereby consents to SatuSatu and/or the relevant third-party payment service providers to:

(a) process the payment;

(b) store and verify transaction-related information; and

(c) settle the payment to the Operator in accordance with SatuSatu’s internal policies.

SatuSatu does not store payment card information directly, except to the extent permitted by applicable law and where such storage is conducted through secure systems and in compliance with applicable industry standards.

3. Authorization and Accuracy

The User represents and warrants that all payment information provided is true, accurate, valid, and that the User is fully authorized to use the selected payment method.

SatuSatu reserves the right to suspend, reject, or cancel any transaction if there is any indication of: (a) fraud; (b) misuse of payment methods; (c) violation of these Terms and Conditions; or (d) legal obligations or requests from competent authorities.

4. Refunds and Cancellations

Refund and cancellation policies are governed entirely by the terms and conditions determined by the relevant Operator and as displayed on the SatuSatu Platform at the time of booking.

Where SatuSatu facilitates a refund, SatuSatu acts solely as an administrative intermediary and does not guarantee the approval, amount, or timing of any refund. Such facilitation shall be fully dependent on the policies of the Operator and the relevant third-party payment service provider and shall not be construed as an acknowledgment or assumption of any legal liability by SatuSatu.

Administrative fees, third-party fees, bank charges, or foreign exchange differences (if any) may be non-refundable, unless expressly stated otherwise.

5. Settlement to Operator

SatuSatu reserves the right to withhold, adjust, offset, or delay the settlement of payments to an Operator in the event of: (a) a transaction dispute; (b) suspected violation of applicable laws or these Terms and Conditions; (c) a request, order, or instruction from a competent authority; (d) risk mitigation purposes, including fraud prevention and chargeback risks; and/or (e) the Operator’s failure or negligence in fulfilling its obligations to SatuSatu and/or the User.

Such actions shall not be deemed a breach of SatuSatu’s obligations and shall not give rise to any liability on the part of SatuSatu, provided they are undertaken in good faith and in accordance with applicable law.

6. Taxes and Fees

Unless expressly stated otherwise, all prices displayed on the SatuSatu Platform are exclusive of applicable taxes, government charges, or other mandatory levies.

Each of the User and/or the Operator shall be solely responsible for their respective tax obligations in accordance with applicable laws and regulations.

7. High-Risk Transaction Protection

Without prejudice to any other provisions of these Terms and Conditions, SatuSatu reserves the right to implement additional risk mitigation measures, including but not limited to: (a) enhanced identity verification; (b) restriction of certain payment methods; (c) temporary freezing or withholding of funds; and/or (d) unilateral cancellation of transactions, where a transaction is classified as high-risk, suspicious, or potentially in violation of applicable laws.

The User hereby releases and holds harmless SatuSatu from any and all claims arising from the implementation of such risk mitigation measures, provided that such measures are carried out in good faith and in compliance with applicable law.

8. Chargebacks

The User understands and agrees that in the event of any chargeback, reversal, or payment dispute submitted through the issuing bank, payment service provider, card network, or other payment channel: (a) SatuSatu reserves the right to suspend, freeze, reverse, or cancel the relevant transaction and to withhold any funds still under SatuSatu’s control until the chargeback or dispute process has been fully resolved; (b) SatuSatu shall not be responsible or liable for any final decision made by the issuing bank, payment service provider, card network, or other financial institution in connection with such chargeback or dispute; and (c) all chargeback fees, penalties, administrative costs, fines, and any other charges arising in connection with such chargeback shall be borne entirely by the relevant User and/or Operator, to the extent permitted under applicable law.

9. Fraud and Unauthorized Transactions

The User represents and warrants that all transactions conducted through the SatuSatu Platform are legitimate, non-fraudulent, and performed by an authorized person using a valid payment instrument. Where there is any indication or reasonable suspicion of: (a) unauthorized transactions; (b) misuse of payment instruments; (c) money laundering or terrorism financing; and/or (d) violations of banking regulations or other applicable laws,

SatuSatu reserves the right to, without limitation: (i) reject, cancel, reverse, or suspend the transaction; (ii) temporarily or permanently suspend or terminate the User’s account; (iii) freeze or withhold transaction funds; and/or (iv) report or disclose the transaction to payment service providers, competent authorities, or law enforcement agencies, as required by applicable law.

10. Fraud Risk Disclaimer

To the maximum extent permitted under Indonesian law, the User agrees that: (a) SatuSatu does not bear the risk of fraud arising from the User’s negligence, error, or breach of these Terms and Conditions; and (b) SatuSatu shall not be liable for losses arising from the use of payment instruments by unauthorized parties, provided that SatuSatu has exercised reasonable care and complied with applicable prudential and regulatory standards.

11. Release and Indemnity

The User hereby releases, indemnifies, and holds harmless SatuSatu from and against any and all claims, losses, damages, costs, expenses, penalties, fines, and liabilities arising out of or in connection with: (a) any chargeback or payment reversal; (b) fraudulent transactions; (c) unauthorized use of payment methods; and/or (d) violations of payment system rules or regulations committed by the User or any party using the User’s account.

12. Bank and Payment Method Fees

Banks, card issuers, electronic money providers, payment gateways, or other payment instrument providers may impose certain fees, including but not limited to international or cross-border transaction fees, currency conversion fees, administrative fees, taxes, or other charges in connection with the User’s purchase of Services.

Such fees are beyond SatuSatu’s control and responsibility. The User is solely responsible for understanding and bearing all fees imposed by the selected payment method provider.

SatuSatu shall not be obligated to refund or bear any bank fees, third-party fees, currency exchange differences, or taxes imposed by payment service providers, including in the event of cancellation, refund, or chargeback, unless expressly required under applicable law.

1. Termination by SatuSatu

These Terms and Conditions shall remain valid and binding as long as the User accesses or uses the SatuSatu Platform and/or Services.

SatuSatu reserves the right, at its sole discretion, to suspend or terminate the User’s access to any part or all of the Services, or to close the User’s SatuSatu Account, at any time, with or without prior notice, including but not limited to where: (a) the User breaches these Terms and Conditions; (b) there is any indication or suspicion of fraud, account misuse, repeated chargebacks, or high-risk activities; (c) such action is required by applicable law or by an order of a competent authority; and/or (d) such action is necessary for the mitigation of SatuSatu’s operational, legal, regulatory, or reputational risks.

Any suspension or termination under this Article may result in the deletion of data, restriction of access, or loss of all data, content, benefits, reward balances, or other rights associated with the User’s SatuSatu Account, to the maximum extent permitted under applicable law.

2. Effects of Termination

Upon the effective date of termination of the User’s SatuSatu Account, all rights of the User to access the SatuSatu Platform, use the Services, and utilize any Content shall automatically cease.

Termination of the User’s SatuSatu Account shall not release the User from any obligations accrued prior to the effective termination date, including any payment obligations, indemnification obligations, or other legal liabilities, if any.

Any provisions of these Terms and Conditions which by their nature are intended to survive termination shall remain in full force and effect, including but not limited to provisions relating to intellectual property ownership; disclaimers; limitation of liability; indemnification; payment, chargeback, and fraud; governing law; and dispute resolution.

3. Waiver of Articles 1266 and 1267 of the Indonesian Civil Code

The Parties hereby expressly agree to waive the application of Articles 1266 and 1267 of the Indonesian Civil Code (Kitab Undang-Undang Hukum Perdata), to the extent required, such that any termination, cancellation, or suspension of these Terms and Conditions by SatuSatu may be effected without the necessity of any prior court decision, order, or approval.

Any termination, cancellation, or suspension under these Terms and Conditions shall be effective as of the date determined by SatuSatu and shall not prejudice SatuSatu’s right to claim damages, costs, and/or pursue any other legal remedies available under applicable law.

The User acknowledges and agrees that the waiver of Articles 1266 and 1267 of the Indonesian Civil Code under this Article is made knowingly, voluntarily, and bindingly, and does not contravene the principle of freedom of contract under Indonesian law.

1. Governing Law

These Terms and Conditions shall be governed by, and construed in accordance with, the laws of the Republic of Indonesia.

2. Arbitration and Class Action Waiver

To the fullest extent permitted under applicable laws and regulations, any dispute, controversy, or claim arising out of or in connection with these Terms and Conditions, including with respect to their existence, validity, interpretation, performance, breach, termination, or enforceability, shall be finally and exclusively resolved through arbitration in Jakarta, Indonesia, in accordance with the Arbitration Rules of the Indonesian National Board of Arbitration (Badan Arbitrase Nasional Indonesia – BANI) in effect at the time the arbitration is commenced.

The arbitral award shall be final and binding upon the Parties and may be enforced (exequatur) by the competent district court in accordance with Law No. 30 of 1999 on Arbitration and Alternative Dispute Resolution.

The User agrees that any dispute shall be brought solely on an individual basis, and the User hereby waives any right to initiate or participate in any class action, representative action, collective action, or any other form of consolidated proceedings, to the extent permitted by applicable law.

Notwithstanding the foregoing arbitration requirement, nothing in this clause shall prevent SatuSatu from seeking interim measures, injunctive relief, security attachment, or other provisional or protective remedies before the competent district court, to the extent necessary to protect SatuSatu’s rights and legitimate interests.

1. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or arbitral tribunal of competent jurisdiction in a final and binding decision, such provision shall be limited or severed to the minimum extent necessary, without affecting the validity, legality, and enforceability of the remaining provisions, which shall continue in full force and effect.

2. Assignment

The User may not assign, transfer, sublicense, or otherwise dispose of any of its rights or obligations under these Terms and Conditions, in whole or in part, without the prior written consent of SatuSatu.

SatuSatu may assign, transfer, novate, or delegate any of its rights and obligations under these Terms and Conditions, in whole or in part, to any third party, including its affiliates or successors, with or without prior notice to, and without requiring the consent of, the User.

3. Language

These Terms and Conditions are made and shall be interpreted in the Indonesian language. Any translation into another language is provided solely for convenience of reference. In the event of any inconsistency or discrepancy between the Indonesian version and any translated version, the Indonesian version shall prevail and be binding.

4. Consumer Rights

Nothing in these Terms and Conditions is intended to exclude or limit any consumer rights that cannot be waived or excluded under applicable mandatory laws and regulations, including but not limited to consumer protection laws applicable in the jurisdiction where the Services are used.