Mobile or paper ticket accepted
Tour schedules are subject to change due to local traffic conditions/unforeseen circumstances.
Kindly verify your meeting point in advance and arrive 10-15 minutes before the departure time.
Please adhere to the scheduled time, as we cannot accommodate delays or wait for any reason. The tour will depart promptly as scheduled to respect everyone's time. Refunds will not be issued for no show, late arrivals or arrivals at the wrong location, even if contact is made prior to departure.
In general, we do not send out confirmation emails prior to departure. If you would like more information, please notify us at least 2 days before departure for assistance.
Contact number may be unavailable outside business hours (Mon–Fri, 9:30AM–6:00 PM JST).
Your voucher will be sent to your email after your booking is confirmed. Please check the usage instructions on your voucher for more info about how to use it.
Any traveler groups not mentioned in the booking options are not applicable for voucher use.
For inquiries:
1. Tour-specific inquiries (including the itinerary and transport): Please refer to the Tour-Specific Inquiries section of your e-voucher to find the relevant tour organizer's details.
2. Change or cancellation issues: Please contact Trip.com Customer Support via the email address or contact numbers provided in your e-voucher.
