After booking, you will receive an instant confirmation email with your Trip.com voucher. Please show the mobile voucher or printed copy to our driver/guide at the time of pick-up. Pick-up service is available from hotels in Dubai city—please wait in your hotel lobby 10 minutes before your scheduled time. The voucher is valid only on the selected date and time. For assistance, you may contact us via Email: Alkhaimatours@gmail.com